Return and Refund Policy

Hassle-Free Return

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Undamaged products can be returned for a full refund, regardless of the reason, within 15 days of purchase. Once the returned item arrives back in RGBAble’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• Buyer must provide sufficient proof of purchase
• Returns may be rejected if items do not meet the above requirements

Note: We reserve the right to refuse returns for products that have already been used.

Returns Procedure

Please contact the RGBAble customer service team by email at official@rgbable.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.

1.Please include the following information:

• Order number
• Proof of purchase (invoice or screenshot or order)
• Reason for return
• Video or photo of the faulty product (if applicable)
• Complete delivery address

2. Please consider using a shipping service that provides tracking, or the prepaid shipping label to mail the package (if applicable).
Properly pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.

3. RGBAble will process refunds within 3 business days after receiving the returned item(s). The refund will be credited back using the same method as when your initial order was made. Refunds may not appear on your credit card statement until the following billing cycle .

4. For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.

Return Shipping Cost

For products with manufacturing defects:

RGBAble will be responsible for shipping fees. Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to RGBAble.

For products with no manufacturing defects:

For non-defective items, refund excludes all shipping and handling fees, including return fees. You will be responsible for paying for own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Important Notice:

Any returned items must be unused and in a re-saleable condition. All elements of the original packaging (i.e. tags, strap ties, protector film, clear polybag) should be present and intact, and the product should be returned in its original shipping box. We reserve the right not to issue a full refund if products have been customized or have been used, damaged, or tampered with (unless they are faulty)

If you receive a damaged/defective product, please contact RGBAble Customer Service within 24 hours of acquiring the product.

All returns must be pre-authorized by our team - any unauthorized returns may not be processed.